kesino Privacy Policy Your Information Is Protected

Last Updated: January 2026

This privacy policy applies to the kesino.cam website and all related services. By using the platform, you are considered to have agreed to all the terms of this policy.

kesino is a trusted online casino and sports betting platform in Bangladesh. We are fully committed to protecting the privacy of our users. In this privacy policy we clearly explain what kind of information kesino collects, why it collects it, how it is used, and what steps we take to keep your information safe. You have complete control over your personal information, and we never sell it to third parties without your consent.

1 What Information We Collect

When you register and use the kesino platform, we may collect various types of information. The purpose of collecting this information is one thing only — to provide you with a better, safer, and more personalized service.

1.1 Information You Provide Directly

When creating an account and using our services, you provide the following information:

Full name and date of birth (for age verification)
Email address and mobile number
Residential address
National ID card or passport details (for identity verification)
Payment-related information such as your bKash, Nagad, or Rocket number
Username and password chosen for your account

1.2 Automatically Collected Information

When you use the platform, our system automatically collects certain technical information:

IP address and device identification details
Browser type, operating system, and device information
Site usage logs — which pages you visited and how long you stayed
Information collected through cookies and similar tracking technologies
Transaction history and gaming activity data

2 How We Use Your Information

kesino uses the information it collects only for specific and legitimate purposes. We never use your information for unnecessary or unrelated purposes.

2.1 Service Operation and Improvement

Creating, managing, and securing your account
Processing deposits, withdrawals, and transactions
Providing customer support and resolving your complaints
Monitoring and improving platform performance
Testing and developing new games and features

2.2 Security and Compliance

Preventing fraud, money laundering, and other illegal activities
Verifying user age (for users aged 21 and over only)
Detecting and blocking unauthorized access to accounts
Meeting applicable legal and regulatory obligations

2.3 Communication and Marketing

Sending important account-related notices and updates
Informing you about promotional offers and bonuses based on your preferences (with your consent only)
Providing responsible gaming information and alerts

3 Cookies and Tracking Technologies

The kesino website uses cookies and similar technologies. A cookie is a small text file stored on your device that helps our website remember your visit.

3.1 Types of Cookies and Their Purpose

Essential Cookies: Required to maintain login sessions and ensure security.
Performance Cookies: Used to evaluate the speed and functionality of the site.
Preference Cookies: Remember your language preference, game settings, and other personalizations.
Analytics Cookies: Help us understand how users interact with the site.

3.2 Cookie Controls

You can control or disable cookies through your browser settings. Keep in mind that disabling essential cookies may prevent some important features of the platform from working properly.

4 Information Sharing and Disclosure

kesino does not sell or rent your personal information to third parties. However, in certain situations we may share your information with the following parties:

4.1 Service Provider Partners

We work with trusted third-party service providers who help operate our platform. These include payment processors (such as bKash, Nagad, Rocket), technology service providers, and gaming software providers. These partners work under strict confidentiality agreements and are given access only to the information needed for specific purposes.

4.2 Legal Requirements

If required by law, a court order, or the direction of a regulatory authority, we may be required to share your information with the relevant authorities. Such disclosure will always be limited to the minimum necessary scope.

4.3 Fraud Prevention

If fraud, money laundering, or any other illegal activity is suspected, we may provide the relevant investigative agency with the necessary information.

5 Data Security Measures

kesino uses industry-standard security technologies and practices to protect your personal information. Our security framework consists of the following elements:

SSL Encryption: All data transmissions are protected by 256-bit SSL/TLS encryption. All information passing between you and our servers is encrypted.
Firewall and Intrusion Detection: Our servers are protected by advanced firewalls and real-time intrusion detection systems.
Two-Factor Authentication: An additional layer of security is provided for account access.
Regular Security Audits: Our systems are regularly reviewed by independent security experts.
Staff Training: All our staff receive regular training on data privacy and protection.
Minimum Data Access: Staff are given access only to the information needed to carry out their duties.

Please keep in mind that no method of transmitting information over the internet or storing it digitally is completely secure. We are committed to providing the highest level of protection, but no system can guarantee 100% security.

6 Data Retention Period

kesino retains your information only for as long as is reasonably necessary to fulfil the original purpose for which it was collected. The specific retention periods are as follows:

Account Information: For as long as the account is active and for the required period after closure to meet regulatory requirements.
Financial Transaction Records: For the period required to meet legal and regulatory obligations.
Gaming Activity Logs: For the period required for dispute resolution and fraud investigations.
Communication Records: Customer support communications are retained for a limited period.

Once the defined period has ended, we securely delete your personal information or anonymize it so that it can no longer be linked to you.

7 Your Data Rights

As a user of kesino, you have the following rights over your personal information:

7.1 Right to Access Your Information

If you want to know what information we hold about you, please contact our support team. We will respond to your request within a reasonable time.

7.2 Right to Correct Your Information

If any of your information is incorrect or incomplete, you may request a correction. This can be done through your account settings or by contacting us directly.

7.3 Right to Delete Your Information

In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained for legal or regulatory reasons.

7.4 Right to Opt Out of Marketing Communications

If you do not want to receive promotional emails or messages, you may unsubscribe at any time. Essential account-related notifications cannot be turned off.

7.5 Right to Lodge a Complaint

If you have a complaint about how your information is handled, please contact us directly first. We always take your complaints seriously.

8 Protection of Minors

kesino strictly provides services only to users aged 21 and over. We do not knowingly collect personal information from minors or allow them to create accounts.

We follow an age verification process at registration. If we find that a minor has created an account, that account will be closed immediately and all related information will be securely deleted. We ask parents and guardians to monitor their children's online activity.

9 Changes to This Policy

kesino may update this privacy policy from time to time. When an important change is made, we will:

Update the date on this page
If the change is significant, notify you at your registered email address
You may be asked to give your consent when logging in to the platform

If you continue to use the platform after a change, you will be considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly.

10 Third-Party Services

The kesino platform works with various third-party service providers, such as payment gateways (bKash, Nagad, Rocket) and gaming software providers including Pragmatic Play, PG Soft, JILI, Spribe, and others. These third parties have their own privacy policies.

kesino is not responsible for how your information is handled on third-party platforms. We therefore recommend reading the privacy policy of any payment or other third-party service before using it.

11 Contact Us

If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise your data rights, please contact us. Our dedicated privacy team is ready to respond to your request properly.

To contact us for privacy-related requests:

Email: [email protected]

Live Chat: 24/7 support available in Bengali

We typically respond to all information-related requests within business days. Complex requests may take a little longer.

This privacy policy has been prepared in accordance with the applicable laws and regulations of Bangladesh. kesino values your trust as a safe and reliable platform and is committed to keeping your information under the highest protection.